🛠️ support & refunds

learn how we deal with refunds at somos

at somos, we believe that language learning should be a fun and enjoyable experience. that's why we've built a platform where great language teachers can create and sell live classes to eager, dedicated students like you!

however…. we recognise that sometimes things happen and you may want a refund on your purchase.

✨ how refunds work at somos

language teachers are independent sellers on somos.
they set their own prices, refund, booking and cancellation policies.
you can see these on their profiles to ensure transparency before you buy!
each one will tell you:
- the last date you can ask your teacher for a refund,
- how much of the pruchase price you can claim back.

📍 where + how to ask for a refund

you can ask your teacher for a refund via the transactions section of your profile.

just complete the form and both your teacher and the somos team will be notified of your request.

<aside> 📚 check out this step-by step guide [coming soon]

</aside>

📬 communicating with us + your teacher

we want to make sure that your language learning journey is as smooth and enjoyable as possible.

if there's ever an issue with your teacher, please communicate with them in the first instance but if we can help, we will! [just reach out to us](mailto:[email protected]?subject=[somos]:%20refund%20query) and we'll do our best to make it right!

🌍 our community guidelines

we reserve the right to remove students from our platform without a refund if they breach our community guidelines.

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❤️ heartbeat: user guide

🌍 community

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